Refunds & cancellation.
Last updated 17 July 2026
Short version: cancel whenever you like, in one email, and take your website with you. The longer version is below, and there is nothing hidden in it.
1. Cancelling
- Email support@30minutes.io from the address on your account. That is the whole process.
- No phone call. No exit survey. No retention script. We will not make you ask three times.
- Your site stays online until the end of the period you have already paid for.
- Download your site before or after — it makes no difference. The button is in your account and it works whether you are a customer or not. Plain HTML, hosts anywhere.
- Your domain is registered in your name. It stays yours, and you can point it somewhere else in ten minutes. We could not hold it hostage even if we wanted to.
2. Refunds on the ₹999 plan
| Situation | What you get |
|---|---|
| We never delivered a site you approved | Full refund. If the thing you paid for does not exist, keeping your money is theft with extra steps. |
| Within 7 days of your first payment, for any reason | Full refund, and you keep the site files. Building it cost us a few rupees. Arguing with you would cost more. |
| You cancel during the 7-day trial | Nothing further is charged — the ₹999 is only taken on day 7. The ₹20 itself is not refunded; it bought the trial you used. If the ₹999 has already been collected, the row above still applies and you get it back in full. |
| You cancel mid-month | No refund for the part-month, and your site stays live until the period ends. You paid for the month; you get the month. |
| We had an outage or broke your site | Tell us. We will refund that month if it was our fault and we could not put it right. |
| You changed your mind after months of use | No refund for past months — but cancel, and you still keep the files. |
3. Custom apps, and the ₹1,999 export
Two things that sit outside the ordinary monthly cycle, said before you pay rather than after.
- A custom app is the same plan, not a separate one. It refunds exactly like the website plan above: cancel any time, no refund for a part-month.
- Choosing a custom app ends the ₹20 trial. The full ₹999 for the current month becomes payable at that moment — automatically under your UPI Autopay mandate if one is already authorised. The ₹20 already paid is not refunded; it bought the days you used.
- The ₹1,999 portable export is not refundable once downloaded — at that point you have the files, and we cannot take them back. If the download fails or the export is unusable, tell us and we will fix it or refund it in full.
4. How long a refund takes
- We approve or explain within 3 working days.
- Once approved, it goes back the way it came, and banks typically take 5–7 working days after that. That part is not ours to speed up.
- Refunds include the GST you paid.
5. If a payment fails
Your site stays online. We retry over the following days and email you. We do not take a business offline over an expired card.
6. If you disagree with us
Email support@30minutes.io before raising a chargeback. A chargeback costs us a fee and costs you weeks. Almost everything is a misunderstanding that one email fixes.
Still stuck? Our Grievance Officer is 30minutes.io at support@30minutes.io — acknowledged within 48 hours, resolved within a month. See our Terms.